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Consumers with Disabilities:
Toward a Renewal of Theoretical and Methodological Approaches  

To read the TCR 2023 extended description for 'Consumers with Disabilities: Toward a Renewal of Theoretical and Methodological Approaches', click here. 

Location: Windsor Building, Room 0-03

Track Co-chairs

Track Members

Hilary Downey, PhD, Senior Lecturer in Marketing/ Consumer Behaviour, Queen's University Belfast

Hilary Downey, PhD is a Senior Lecturer in Marketing/Consumer Behaviour at Queen's Management School, Queen's University Belfast. Hilary's research interests lie in vulnerability and marginalized populations (disability, animal welfare, wellbeing) and employ arts-based research methods (poetry, photography, film) as modes of dissemination. Hilary has published in the Journal of Services Marketing, Journal of Public Policy & Marketing, Journal of Business Research, European Journal of Marketing, Journal of Marketing Management, Journal of Consumer Behaviour, among others. She is co-editor of the CCT annual poetry publication, track chair of the CCT conference poetry session, and recipient of the JPP&M Kinnear Award.

Nathalie Dubost, PhD, Professor in Managment Science, IAE of Orléans, France

Nathalie Dubost, PhD is a university professor in management sciences at the IAE of Orléans in France and a member of the Vallorem laboratory. Her research topics are the supply and governance of services for vulnerable people, in connection with participatory approaches. Her publications include articles in Recherche et Applications en Marketing, Gestion et Management Public, Revue Française de Gestion and chapters in educational and research books.

Katharina C. Husemann, PhD, Senior Lecturer in Marketing, King's College London

Katharina C. Husemann, PhD is senior lecturer in Marketing at King’ Business School, King’s College London. She is an expert in the field of consumer culture theory and her current research activities contribute to interdisciplinary debates on spiritual consumption, disability and consumption, and care in consumption. Katharina is published in outlets such as Journal of Consumer Research, Harvard Business Review, Psychology & Marketing, Long Range Planning, Journal of Business Research, and Journal of Public Policy & Marketing. Her research is featured in media such The Sunday Times, The Telegraph and the Frankfurter Allgemeine Zeitung Germany (FAZ).

Benjamin Nanchen, MScBA, Scientific Collaborator, University of Applied Sciences Western Switzerland (HES-SO)

Benjamin Nanchen, MScBA, has been a scientific collaborator at the Institute of Tourism of the University of Applied Sciences Western Switzerland (HES-SO) since September 2016. Since 2019, he has been the manager of the Living Lab Handicap. Benjamin is also a PhD student in marketing working on consumer empowerment of people with disability.

Estelle Peyrard, PhD, Director of TechLab, Technological Innovation Department of APF France Handicap

Estelle Peyrard, PhD is in charge of the TechLab, the Technological Innovation Department of APF France handicap, which supports companies and people with disabilities so that technology meets their needs. She is also an associate researcher at i3-CRG, Ecole Polytechnique, Paris. Her research focuses on inclusive innovation and in particular on the levers and modalities of participation of people with disabilities in technological innovation. 

Anica Zeyen, PhD, Senior Lecturer in Entrepreneurship and Sustainability, Royal Holloway, University of London

Anica Zeyen, PhD, is a Senior Lecturer in Entrepreneurship and Sustainability at the School of Business and Management at Royal Holloway University of London (UK). Anica is an expert on disability-inclusive organizing. She particularly focuses on how organizations can overcome ableist structures and processes. Here, she is for instance interested in how leisure activities such as art consumption or tourism can be reshaped to be more disability-inclusive. Anica has published in outlets such as Journal of Business Ethics or Work, Employment and Society. She runs her own blog (

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